Frequently Asked Questions
Q: How do I set up a new service?
A: For information to set up a new service click here
Q: Can I transfer my service to another location?
A: We do not transfer services. Please see how to set up a new service.
Q: How do I cancel my service?
A: Visit our office or fax your signed request to (615) 441-9987. Signed authorization must include requested termination date as well as forwarding address for final bill. Please allow one business day for processing.
Q: How can I check for a leak?
A: Read and write down your meter reading. Do not use water for 2-hours (make sure ice maker is off). Re-read the meter, if reading has changed in 2-hours, you have a leak. Things to check: Running toilet, dripping faucet, yard from meter to house for greener areas and water lines under house.
Q: I had a water leak. Can I get an adjustment on my bill?
A: Please see Water Adjustment Policy.
Q: Can I get an adjustment on my bill for filling my swimming pool?
A: Please call (615) 441-4188 for details before you begin filling the pool.
Q: My grinder pump light is on and/or the alarm is going off. What should I do?
A: To report the problem, during business hours call (615) 441-4188, after business hours call (615) 441-9511.