615-441-4188 | AFTER HOURS EMERGENCY: 615-441-9511
101 Cowan Rd, Dickson, TN 37055 • Office Hours: Monday - Friday 7:30 am to 4:30 pm

Customer Service

The Water Authority of Dickson County Customer Service Department strives to provide excellent service to each of our valued customers. We are committed to the public and to the ratepayers that we serve. To honor this commitment we pledge to maintain the following values and standards:

  •  Treat customers with dignity, respect, and courtesy. 
  •  Listen earnestly and objectively to the needs of the customer. 
  •  Respond to customers in a timely, efficient and responsible manner. 
  •  Respond to customers with accurate and complete answers. 
  •  Respect the customer’s rights to confidentiality.
  •  Encourage customer comments and feedback.