101 Cowan Rd, Dickson, TN 37055 • Office Hours: Monday - Friday 7:00 am to 5:00 pm
PHONE: 615-441-4188 | AFTER HOURS EMERGENCY: 615-441-9511

Customer Service

Frequently Asked Questions

Q: How do I set up a new service?

A: For information to set up a new service click here

Q:  Can I transfer my service to another location?

A: We do not transfer services.  Please see how to set up a new service.

Q:  How do I cancel my service?

A:  Visit our office or fax your signed request to (615) 441-9987.  Signed authorization must include requested termination date as well as forwarding address for final bill.  Please allow one business day for processing.

Q:  How can I check for a leak?

A: Read and write down your meter reading.  Do not use water for 2-hours (make sure ice maker is off).  Re-read the meter, if reading has changed in 2-hours, you have a leak.  Things to check: Running toilet, dripping faucet, yard from meter to house for greener areas and water lines under house.

Q:  I had a water leak.  Can I get an adjustment on my bill?

A:  Please see Water Adjustment Policy.

Q: Can I get an adjustment on my bill for filling my swimming pool?

A:  Please call (615) 441-4188 for details before you begin filling the pool. 

Q:  My service was disconnected due to non-payment.  How do I get it turned back on?

A:  Follow this link for instructions....  Reconnect Service

Q: My grinder pump light is on and/or the alarm is going off.  What should I do?

A: To report the problem, during business hours call (615) 441-4188, after business hours call (615) 441-9511.